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Frequently Asked Questions
HOW TO FIND A WATER LEAK OUTSIDE
Check for water leaks by examining your water meter. Ensure no water is running and observe the leak indicator. If it moves, you have a leak. Confirm the leak is outdoors by shutting off the main valve. If needed, call your water company to check the meter. Leaks may stem from the main service line due to soil shifts or aging pipes. Contact a licensed City Plumbing pro plumber to locate and repair the leak with professional equipment.
MY WATER BILL WENT UP, HOW DO I CHECK FOR LEAKS?
To test for a water system leak: Shut off all fixtures and add red food coloring to toilet tanks. Check the water meter reading. Wait at least an hour and recheck toilets and the meter. If toilet water is red, it's leaking. If not, but the meter reading changed, there's an underground leak. Contact a plumber or leak detection company for assistance in locating and fixing the leak.
WHY DO I NEED A PLUMBER TO FIX A LEAK?
While DIY fixes for leaks are possible, it's best to hire a professional plumber like City Plumbing pro to ensure proper repair. Small leaks left unattended can lead to significant damage over time. Regular inspections by certified plumbers are essential, especially for older plumbing systems. Hidden leaks behind walls can cause extensive damage if not detected early. City Plumbing pro's experts use advanced equipment to pinpoint and diagnose leaks, minimizing damage. Routine plumbing checks in common areas like bathtubs, showers, water heaters, sinks, and toilets can help spot leaks. Some leaks are obvious, like dripping faucets, but many are hidden and require professional detection.
WHAT DO I DO IF MY WATER METER IS LEAKING
It sounds like you will need to get either the city out or call a professional plumber, because you may have a leak at your meter. Since your water bill has gone up, I can only assume it's leaking on the house side of the meter.
PLAN FOR AN EMERGENCY HOUSE FLOOD FROM A PLUMBING LEAK
To prepare for a flood, locate and know how to shut off all water valves in your home. If flooding occurs, turn off these valves and call City Plumbing pro for help. When away, turn off appliance water supplies and set the thermostat to 55°F. Regularly inspect and replace worn hoses, test valves annually, and consider installing flood alarms. If flooding happens, contact City Plumbing pro for assistance.
WHAT SHOULD WE DO AFTER A FLOOD, WATER OR SEWAGE LEAK?
When facing water damage from plumbing failures or storms, immediate cleanup is crucial. City Plumbing pro water restoration experts swiftly remove water, dry, ventilate, and disinfect affected areas. Here's what to do: Turn off water and power. Disconnect electronics and appliances. Remove furniture and belongings. Document damage and losses. Call Roto-Rooter for professional cleanup and drying. Contact your insurance company.
HOW DO I FIX A SMALL LEAK ON THE TOILET WATER SUPPLY VALVE?
To troubleshoot a leaking stop valve, start by checking the packing nut beneath the handle. Tighten it with a wrench to stop leaks from the stem passing through the faucet body. The packing, typically graphite or compressive material, prevents water from escaping. If tightening the nut doesn't work, seek assistance from a technician.