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Frequently Asked Questions
HOW DO I UNCLOG A TOILET?
If you're dealing with a clogged toilet, here's what you can do: Stop the toilet bowl from filling up by closing the flapper valve in the tank. Lift the float to stop water flow and turn off the water supply valve. If you see water backing up in sinks or showers when you flush, it may indicate a larger issue. Call Roto-Rooter for assistance at 1-800-768-6911. Tips to unclog a toilet: Use a toilet plunger for better results than a sink plunger. Position the plunger to create a seal and alternate between soft and vigorous plunges. Consider using plumbing tools like a snake or toilet auger if the plunger doesn't work. Chemicals can be used as a last resort, but follow safety instructions carefully. For an immediate solution, try pouring dish soap and hot water into the toilet.
HOW DO I CONVERT A TOILET TO DUAL FLUSH?
Research and purchase a dual-flush conversion kit suitable for your toilet. Turn off the water supply, remove the tank cover, and flush to empty the tank. Replace the old flapper valve, chain, and flush handle with the components from the conversion kit. Install the new dual-flush button unit and connect the flush cable to the dual button unit. Reattach the refill tube to the overflow tube and test flush using the small and large buttons. Make necessary adjustments to optimize water savings and check for leaks. Considerations: Dual-flush conversion kits vary in effectiveness and may affect toilet performance. Replacing the toilet with a new dual-flush model is an alternative, albeit costlier, option. Consult with a plumber to ensure proper conversion and compatibility with your toilet model. Call City Plumbing pro for professional assistance in converting your toilet to a dual-flush fixture.
WHY IS SEWAGE EXPLODING OUT OF THE TOILET?
What you have is more than a temporary toilet clog – it’s likely a branch line blockage between the bathroom and the main sewer. You'll probably need to hire a professional plumber to clear and clean the drain line. If you don't have a clean-out port big enough to accept a cable with 3-inch blades, the service technician will have to pull up the toilet in order to thoroughly snake the line.
WHY DO I GET A FOUL SMELL EVERY TIME I FLUSH MY TOILET?
A foul odor when flushing the toilet may indicate a problem with the wax ring or a blocked roof vent. To fix it, replace the wax ring if damaged and clear any debris from the roof vent. This will eliminate the odor and ensure proper toilet function. If needed, consult a plumber for assistance.
WHAT IS CAUSING THIS BLACK RING AROUND MY TOILET BASE?
A black ring around the base of a toilet indicates a leaking wax ring, allowing bacteria or sewage to seep out. To fix it, remove the toilet, replace the wax ring, and clear the drain line if necessary. If unfamiliar with the process, it's best to hire a plumber for proper repair.
WHAT DO I DO WITH A TOILET THAT KEEPS CLOGGING?
If one bathroom flushes easily while the other consistently requires plunging, it suggests a clog or blockage. Test the main sewer line by flushing the problem toilet multiple times in a row. If it backs up, you likely have a main line issue and need a professional plumber to clear it.
WHAT DO I DO IF MY TOILET LEAKS AT THE BASE?
If your toilet is leaking at the base, stop using it to prevent further damage. Check for leaks higher on the toilet first. Tighten the t-bolts connecting the toilet to the floor, being cautious not to overtighten. If the leak persists, you may need to replace the wax ring. Shut off the water supply, disconnect the toilet, replace the wax ring, and reinstall the toilet. Test for leaks afterward. If unable to fix the issue, seek professional help from a plumber.
MY TOILET IS RUNNING DUE TO HIGH WATER PRESSURE
If your toilet is constantly running, high water pressure could be the culprit. High water pressure can lead to leaks and other problems. Contact your water utility provider to check and possibly adjust the water pressure. If they don't address it, hire a professional plumber to install a water pressure reducing valve. Always consult a professional to confirm and address high water pressure issues.
WATER IS NOT FLOWING INTO TOILET TANK
If water isn't flowing into your toilet, start by shutting off the water supply and removing the cap from the top of the fill valve. Turn on the water with a small bowl over the opening to check for clogs. If no water comes out, remove the supply line from the bottom of the toilet and redirect it into a bowl to test for blockages. If there's still no water, shut off the water to the house and check the valve. If needed, remove sections of pipe until you find the blockage.
IS THERE ANYWAY TO REPAIR A CRACKED TOILET TANK?
You may be able to find toilet repair kits that include an epoxy resin to seal up cracks in porcelain, but because new water is constantly coming in the toilet tank it will just crack further. Every time cold water enters the tank it contracts, then when the water warms up to room temperature, it expands. This constant expansion and contraction will just further the crack. You may not be able to keep up with the leak prevention. I would suggest just buying a new tank from the manufacturer. You can order the right tank directly online if you know the make and model number.